1. Overview

Welcome to Sully Nuzzle at www.tinysnug.shop.

The terms “we,” “us,” and “our” refer to the business operating under the trading name Sully Nuzzle. These Terms govern your use of our website and purchases made through our online store.

Our store is powered by Shopify, which provides the technology used to offer our products and services.

Please read these Terms before placing an order. Our Shipping Policy and Return & Refund Policy also apply to purchases. Our Privacy Policy separately explains how we handle personal information.

Nothing in these Terms excludes or restricts your mandatory consumer rights.

2. Eligibility and Account Information

To place an order, you must be legally able to enter into a binding contract and authorized to use the selected payment method.

You agree to provide accurate and complete contact, billing, and shipping information.

If you create an account, keep your login details secure and contact us promptly if you suspect unauthorized access. You must not use another person’s account without permission.

3. Product Information

We make reasonable efforts to describe and display our products accurately. Colors and appearance may vary slightly depending on your device and display settings.

Such variations do not affect your rights if a product is faulty or materially different from its description.

Please review the product description, dimensions, included accessories, instructions, and warnings before purchasing.

Changes to product listings apply to future purchases and will not alter the agreed characteristics of an accepted order without your agreement.

4. Orders and Acceptance

Before submitting your order, you can review and correct your cart, contact details, and shipping address.

Submitting an order constitutes an offer to purchase. An automated acknowledgment confirms receipt of your order; acceptance occurs when we send a dispatch confirmation.

We may decline an order before acceptance for legitimate reasons, including unavailable stock, payment failure, suspected fraud, or delivery restrictions. If payment has already been collected for an order we cannot accept, we will refund it promptly.

We will not substitute a materially different product or increase the agreed price without your consent.

5. Prices, Promotions, and Payment

The currency, product price, applicable shipping charges, and total payable will be displayed before you complete your purchase. Taxes will be displayed or included as required by applicable law.

Prices and promotions may change for future orders. Changes will not affect an order already accepted.

Any additional conditions attached to a promotional offer will be disclosed with that offer.

Discounted and sale items remain eligible for returns under our Return & Refund Policy.

By placing an order, you authorize payment of the amount displayed at checkout using your selected payment method.

6. Processing and Delivery

Orders are normally processed within 1–3 business days. Estimated delivery times after dispatch are:

• Europe: 6–10 business days.

• Canada: 8–15 business days.

• United States and Australia: 8–12 business days.

• Other supported destinations: Generally 6–15 business days.

Business days are Monday through Friday, excluding public holidays. Processing time is additional to delivery time.

Delivery estimates may be affected by customs procedures, carrier operations, or other circumstances. If your order is delayed, contact sullynuzzle@gmail.com for assistance.

For deliveries arranged by us, the risk of loss or damage remains with us until you, or a person you designate other than the carrier, physically receives the goods.

Your statutory rights concerning late delivery, loss, damage, cancellation, and refunds remain unaffected.

7. Shipping Charges and Address Details

Shipping availability and charges are shown at checkout. Any free shipping promotion applies according to the conditions displayed with the offer.

If a remote-area surcharge is identified after ordering, we will contact you before dispatch. You may accept the surcharge or cancel for a full refund. We will not collect additional payment without your agreement.

Please provide a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee that an address can be changed after processing or dispatch.

Additional costs resulting from an incorrect address or an unclaimed package will be assessed according to the circumstances and applicable law. These situations do not automatically remove your right to a refund.

Any applicable customs duties or import charges are addressed in our Shipping Policy, subject to applicable law.

8. Order Cancellations

To request cancellation, email sullynuzzle@gmail.com as soon as possible with your order number.

We will try to stop your order before it is prepared or dispatched. Our processing period is not a guaranteed cancellation window.

If we cannot stop delivery, you may still request a return under our Return & Refund Policy or exercise any applicable statutory right of withdrawal.

9. Voluntary 90-Day Returns

You may request a return within 90 calendar days of delivery, subject to our Return & Refund Policy.

Under this voluntary policy, items must be unused, in their original condition and packaging, with all original tags and accessories, and accompanied by proof of purchase.

Sale and discounted items qualify under the same conditions as full-price items.

The exclusions and return procedures are described in our Return & Refund Policy. This voluntary policy is not a 90-day product trial and does not limit your statutory rights concerning inspection, withdrawal, or faulty goods.

For change-of-mind returns, return postage is your responsibility unless applicable law requires otherwise.

10. Statutory Withdrawal Rights

Where EU consumer withdrawal rules apply, you may withdraw from an eligible purchase within 14 calendar days of delivery, without giving a reason.

Notify us at sullynuzzle@gmail.com with a clear statement of your decision and send the goods back within 14 calendar days of notifying us.

You may inspect the goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics, and functioning may result in liability for diminished value. Original packaging is not an absolute condition for exercising this statutory right.

For a valid withdrawal, we will refund the applicable payments, including standard outbound delivery charges. Any additional amount paid for premium delivery is excluded.

Refunds will be issued without undue delay and within 14 calendar days of notification. We may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first.

Applicable legal exceptions and further details are set out in our Return & Refund Policy. Nothing in these Terms restricts equivalent or additional mandatory rights available in other jurisdictions.

11. Faulty, Damaged, or Incorrect Products

If your product is faulty, damaged, or incorrect, contact sullynuzzle@gmail.com with your order number and a description of the problem. Photos may help us assess the issue.

We will provide the remedies required by applicable law, which may include repair, replacement, a price reduction, or a refund, depending on the circumstances.

Any necessary return costs for faulty or incorrect goods will be covered by us.

The voluntary 90-day return period does not limit any applicable statutory guarantee or claim period.

12. Product Use

Use products only for their intended purpose and in accordance with the instructions, age restrictions, and safety warnings provided.

Do not continue using a product if it appears damaged or unsafe. Contact us if you need clarification about its intended use.

These requirements do not transfer our legal product-safety obligations to you or exclude liability for defective products.

13. Intellectual Property

Website materials, including text, photographs, graphics, logos, videos, and design elements, belong to us or their respective rights holders.

You may use the website for personal shopping and informational purposes. Except where permitted by law, you must not reproduce, distribute, modify, or commercially exploit protected content without the relevant rights holder’s permission.

14. Reviews and User Content

Reviews and other submissions must reflect genuine experiences and must not be false, misleading, unlawful, abusive, or infringe another person’s rights.

You retain ownership of your content. By submitting it for publication, you grant us a non-exclusive, royalty-free license to display and technically format it for the purpose for which you submitted it.

We will seek separate permission where required for other uses, including advertising.

We may remove spam, fraudulent reviews, unlawful material, or content that violates these Terms. We will not alter a review in a way that misrepresents its meaning or remove it solely because it is negative.

15. Prohibited Use

You must not use the website to:

• Commit fraud or other unlawful acts.

• Submit false orders or unauthorized payment information.

• Introduce malware or interfere with website security.

• Access accounts, systems, or personal information without authorization.

• Infringe intellectual property or privacy rights.

• Harass or threaten our staff or other users.

We may restrict access where reasonably necessary to address such conduct. This will not remove your rights relating to existing purchases.

16. Third-Party Services and Shopify

Our website may use third-party tools or contain links to external websites. Those providers may have their own terms and privacy policies.

Shopify provides our store’s e-commerce infrastructure. Purchases from this store are made with Sully Nuzzle, not Shopify.

We remain responsible for our obligations as the seller. Nothing in these Terms requires you to waive rights against us, Shopify, or another provider that cannot lawfully be waived.

17. Privacy

Our Privacy Policy explains how personal information is collected, used, shared, and protected, including processing by service providers such as Shopify.

Accepting these Terms does not, by itself, constitute consent to marketing communications or non-essential cookies.

For privacy-related questions, contact sullynuzzle@gmail.com.

18. Website Availability and Liability

We take reasonable care to maintain the website but cannot guarantee uninterrupted availability or the complete absence of technical errors.

We may temporarily suspend access for maintenance, security, or technical reasons. Where this affects an existing order, we will provide assistance through our customer support email.

We remain responsible for losses and obligations for which we are liable under applicable law. Nothing in these Terms excludes liability for fraud, legally non-excludable negligence, defective products, or other liability that cannot lawfully be excluded.

19. Changes to These Terms

We may update these Terms to reflect changes in our services or legal requirements.

The version applicable when you place your order will govern that purchase. Later changes will not retrospectively reduce your rights or alter an existing contract without a lawful basis and any required agreement.

20. Severability

If a provision is found unlawful or unenforceable, it will not bind you. The remaining provisions will continue to apply where the contract can lawfully remain in effect.

Failure to enforce a provision immediately does not constitute a waiver of the right to enforce it later, subject to applicable law.

21. Governing Law and Disputes

These Terms are governed by Spanish law, without depriving consumers of mandatory protections available under the laws applicable to them.

Disputes will be handled by the courts competent under applicable law. You are not required to bring proceedings exclusively in the courts of our business location where consumer protection rules provide otherwise.

If you have a complaint, please contact sullynuzzle@gmail.com so we can try to resolve it. Contacting us does not prevent you from exercising your legal remedies.

22. Contact

Store: Sully Nuzzle
Website: https://www.tinysnug.shop
Customer support: sullynuzzle@gmail.com
Support hours: Monday to Friday, 9:00 AM–6:00 PM, Central European local time (CET/CEST).

We aim to respond within 1–2 business days. Please include your order number when contacting us about a purchase.