Shipping policy

This shipping policy applies to all orders placed with Sully Nuzzle at www.tinysnug.shop.

For shipping questions, please contact sullynuzzle@gmail.com.

Order Processing

All orders are processed within 1–3 business days after purchase.

Business days are Monday through Friday, excluding public holidays. Orders are processed and deliveries are generally made on business days only.

Processing time is separate from the estimated delivery times below.

Shipping Destinations

We ship to most countries worldwide, including destinations across Europe, the Americas, Oceania, and selected other international regions.

Shipping availability for your destination will be confirmed at checkout.

Shipping to Remote Areas

Some addresses may be classified as remote areas by the shipping carrier and may require an additional shipping surcharge.

If this applies to your order, we will contact you before dispatch to explain the additional charge. You may choose to accept the surcharge or cancel your order for a full refund. No additional charge will be collected without your agreement.

Estimated Delivery Times

Delivery typically takes 6–15 business days after dispatch, depending on your destination:

  • Europe: 6–10 business days.

  • Canada: 8–15 business days.

  • United States & Australia: 8–12 business days.

  • Other supported destinations: Generally 6–15 business days.

These estimates do not include the 1–3 business days required for order processing.

Delivery times are estimates and may vary due to customs clearance, public holidays, weather conditions, or local carrier delays. These estimates do not limit your rights under applicable consumer law.

Shipping Costs

Shipping costs depend on the destination country or region. The applicable shipping fee will be displayed at checkout before you complete payment.

Any free shipping offers will be clearly displayed on our website or at checkout, together with any applicable conditions.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation and tracking number to the email address provided at checkout.

Tracking information may take some time to update after the carrier receives your package. If you cannot find your shipping confirmation, please check your spam or junk folder.

For tracking assistance, contact sullynuzzle@gmail.com with your order number.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact sullynuzzle@gmail.com with your order number and details of the issue. For damaged items, please include photos of the item and packaging where possible.

We will investigate with the carrier and arrange an appropriate solution, such as a replacement at no additional cost or a refund where applicable.

Carrier investigations do not limit your statutory consumer rights.

Customs and Import Taxes

International orders may be subject to import taxes, customs duties, or other local charges.

Unless these charges are expressly included at checkout or applicable law requires otherwise, they are the customer’s responsibility. Please check your destination country’s customs requirements before placing an order.

Customs procedures may also affect delivery times.

Delivery Delays

If your order has not arrived within the estimated delivery timeframe, contact sullynuzzle@gmail.com with your order number so we can follow up with the carrier.

We will help you locate your package and advise you on the next steps.

Shipping Address

Please ensure that your shipping address is complete and accurate, including any apartment number, postal code, and other necessary delivery details.

If you notice an error, contact sullynuzzle@gmail.com immediately. We will do our best to update your address before dispatch, but changes may not be possible once an order has been processed or shipped.

Incorrect or incomplete addresses may cause delays, failed delivery, or a return to sender. Where permitted by applicable law, any necessary additional shipping costs resulting from customer-provided address errors will be the customer’s responsibility.

Unclaimed or Returned Packages

Please monitor your tracking information and collect your package within any timeframe specified by the carrier.

If your package is returned because it was not collected or delivery could not be completed, contact us to discuss the available options.

Where reshipping is possible, additional shipping charges may apply if the failed delivery was due to an incorrect address or failure to collect the package.

Any refund eligibility and deductions for actual return or delivery costs will be assessed according to the circumstances and applicable consumer law. This policy does not exclude your statutory rights.